IT Support Specialist (Italian Speaking)

Summary


Vacancy Details

•       Deliver support and assistance to clients in a proactive and structured way.

•       Liaise internally with other team members and managers to ensure that customer expectations are met and exceeded

•       Make proactive efforts to improve IT knowledge.

•       Get involved with internal discussions and be willing to contribute to the continuous process of service improvement

•       Configure, deploy and support Laptops, printers and phones

•       Setting installation sequences and back up tasks

•       Troubleshooting and management of incidents and user’s requests

•       Set up new users account and profiles and deal with password or application issues

•       IT Equipment relocation and replace part as required

•       Testing meeting room hardware and Monitors

•       Manage video contents playlist for the internal monitors

•       Support user and visitors during meeting as required


Experience Required

•       Formal qualifications and the relevant experience are preferred

•       MTA (Microsoft Technology Associate)

•       MCSA (Microsoft Certified Solutions Associate)

•       ITIL (Information Technology Infrastructure Library) Previous experience in supporting the following is desirable:

•       Windows 10 (essential)

•       Active Directory

•       Office365 online

•       Windows Server

•       Network switches

•       Routers and firewalls

•       Alcatel Systems

•       Mobile - Android & iOS

•       MAC OS (optional)

 

•       Languages: English fluency, Italian and any other European language an advantage