General Manager- Travel Company

Summary


Vacancy Details

  • To achieve budgeted targets in terms of Turnover, Revenue and Contribution in the Branch to Achieve
  • growth in business through new accounts and enhancement of Business in existing accounts
  • To ensure compliance with the business manual of all employees in the company.
  • To create a performance oriented culture by linking rewards to performance.
  • Manpower & Service Management: Ensure proper staffing of the branch
  • of new staff and training of the existing staff and liaise with HR to ensure for staffing and Training.
  • Ensure service standards of the branch are in compliance with the benchmarked standards laid down by the organisation and also review periodically the service standards to improve the quality of service.
  • Relationship Management: Build and maintain good relations with the clients through consistent
  • service standards being met.
  • Ticketing, Facilitation, Leisure, Credit Control-Oversee and ensure smooth functioning of the
  • departments as per company guidelines. Authorise and monitor deviations, if any.
  • Client selection: To check feasibility of servicing the clients and also periodic analysis of customer
  • account to monitor performance vis-a-vis commitment and credit utilisation.
  • To build and strengthen strong relationship with key global partners- hotels, airlines and other
  • service providers.
  • Help in product improvement and strategies to increase sales. – there is a Business Development Manager responsible for Business Development
  • Technology-efficient adaption/execution of all systems & processes.

 

 


Experience Required

  • Must have experience working within the Travel industry 
  • Management experience 
  • Experience managing Travel Consultants 
  • Sales experience 
  • Fluent in Hindi