Customer Service Executive/ Administrator

Summary

Are you an experienced Customer Service Executive/ After Sales/ Administrator with Travel Industry experience?

 

Jewels Travel Recruitment are working with a Ski Specialist Tour Operator who are looking for experienced Customer Service Executive/ Aftersales Consultants/ Administrator to join their team in London.

 


Vacancy Details

It is an all hands on deck workplace during the busy winter months where excellent organisational skills, a proactive attitude and good initiative are essential.  The role will be in back office administration and after-sales service for individual and corporate group, tailor made, European ski trips. 

 

After Sales Tasks:

  • Entering new bookings into individual and group reservations systems
  • Provide after sales service to clients, booking extras (i.e.: ski passes, equipment rental, lesson, restaurants etc.) 
  • Liaising with clients for amendments and additions
  • Booking elements of tailor made packages with local suppliers and sending them weekly reports and vouchers 
  • Invoicing clients and processing credit card payments 
  • Work with airlines providing passenger details
  • Prepare and send out itineraries and liaise with reps in resort

 


Experience Required

Essentials: 

  • Excellent literacy and numeracy skills and a confident telephone manner
  • Excellent computer literacy and good Excel skills
  • Excellent organisation and time management 
  • Ability to work accurately in a busy, time pressured, team environment
  • Languages: English plus knowledge of Italian or French or German useful

 

Also useful would be:

  • Interest/experience in winter sports
  • Knowledge of European ski resorts.

 

 

How To Apply:

Please apply to advert or via Jewels Travel Recruitment website with a copy of your CV.

Please note only suitable candidate will be contacted for this position. If your skills are not what the client is seeking for this position your CV will be added to our database where you will be considered for other roles as they become available that match your skills and experience.

Once you are added to our database you will receive emails of our "New Vacancies" covering all our new and available jobs as they become available

You will also receive weekly/monthly email newsletters from Jewels Recruitment, listing ALL available jobs in various locations and salary bands. Please advise us if you do not want to receive these new job alerts.

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