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Handling all calls in line with service standards and procedures
Using company reservation system to process telephone sales for individual passengers.
Assisting passengers with support, reservation changes, purchase add ons, and special requests.
Responding to customer emails and chats with appropriate SLA
Assisting customers with on line bookings and other web queries
Must be fluent in English - written and spoken
Good Knowledge of Microsoft packages
Experienced in using CRS
Excellent verbal and written communication skills
Previous experience working in a similar role
Previous working within fast paced customer focused environments.
Knowledge and experience working within Travel Industry - retail, Tour Operations/airline reservations.
MUST HAVE RIGHT TO WORK IN THE UK