Business Travel Operations Manager

Summary

Are you an experienced travel professional with strong management experience?

Jewels Travel Recruitment are working with a Leading Travel Management Company (TMC) based in Berkshire who are looking for an experienced manager to manage their operations team.

As Business Travel Operations Manager you will lead and manage a team of x15 consultants and x2 homeworkers. You will have a flexible ‘hands on approach’ in order that a close relationship with both staff and clients can be achieved.

An excellent working knowledge of flight, rail, hotel and car reservations is essential, and you will need to be able to offer assistance and guidance to your staff in fulfilling these bookings from start to finish. 

 

Responsibilities will include but are not limited to:

 

  • Monitor agent workload and ensure telephone and email service standards are maintained. Ensure all revenue opportunities are explored and ancillaries are offered.
  • Ensure the client receives excellent service by proactively identifying and correcting potential process and service gaps, research and resolve client concerns and agent errors in a timely manner.
  • Ensure corporate negotiated air, car and hotel rates are loaded into Sabre; input and maintain company and client profiles in Sabre.
  • Assist in the recruitment of Operations staff with support of the Head of Operations and HR.
  • Conduct regular formal and informal reviews with operations staff.  An annual formal written appraisal must also be undertaken.
  • Identify training and development opportunities for the operation agents, create and deliver solutions to address these opportunities in conjunction with the training team.
  • Overall efficiency, timekeeping, sickness, absence and conduct of operations staff should be monitored and managed.  Appropriate disciplinary action should be taken in consultation with the Head of Operations and HR as required.
  • All customer complaints must be logged and promptly actioned according to ISO procedures.  Areas of concern must be immediately reported to the Head of operations, or Account Manager as appropriate.
  • Must be immediately reported to the Head of Operations.  Every effort must be made to keep these to a minimum and appropriate training or action should be implemented to prevent future losses.
  • The Manager should ensure that a flow of communication and information is maintained throughout the office and across all departments.  Regular staff meetings should be held, and a positive mindset and environment created for the team.
  • Support account management efforts by participating in client meetings as requested.
  • Coordinate operational aspects with bringing in new business in conjunction with the implementation team.

 


Vacancy Details


Experience Required

Experience Required

  • Management experience within the Travel Industry (will consider Corporate or Leisure Travel)
  • GDS exp (ideally Sabre) essential
  • Live commutable distance to offices in Berkshire

 

How to Apply

Please apply to advert or via Jewels Travel Recruitment website with a copy of your CV.

Please note only suitable candidate will be contacted for this position. If your skills are not what the client is seeking for this position your CV will be added to our database where you will be considered for other roles as they become available that match your skills and experience.

Once you are added to our database you will receive emails of our "New Vacancies" covering all our new and available jobs as they become available

You will also receive weekly/monthly email newsletters from Jewels Recruitment, listing ALL available jobs in various locations and salary bands. Please advise us if you do not want to receive these new job alerts.

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